Services

Services

Each scheme operates on its own individual bank account which is fully covered by our Fidelity Fund Insurance. Despite what competitors say: it has never really made much sense to deposit your funds into a trust account with other schemes. Losing the benefits of your own account and running the risk of lost transactions that was paid to your scheme.

Administration

Insurance

Maintainance

Meetings

Debt Collection

ADMINISTRATION

Each scheme operates on its own individual bank account which is fully covered by our Fidelity Fund Insurance. Despite what competitors say: it has never really made much sense to deposit your funds into a trust account with other schemes. Losing the benefits of your own account and running the risk of lost transactions that was paid to your scheme.

  • Scheme communication and support via a wide range of platforms on all matters pertaining to the property.

  • Levy statements are issued monthly showing all the transactions for the last three months. Both statements and invoices are available monthly to revise.

  • Levy income is collected and allocated.

  • Monthly expenses are paid, whilst ad hoc payments require trustee of director approval for payment.

  • Administration of all salaries and wages, including statutory deductions and payments. Staff will receive monthly payslips in line with current legislation.

  • The keeping of proper and full books of account showing all revenue, expenditure, transactions, and proceedings. Monthly financials are sent to Trustees / Directors for revision.

  • Preparation of the annual budget for the consideration and approval by the Board.

  • Arranging for and assisting the appointed auditor with the preparation of the audited annual financial statements.

  • Collection of arrear levies, including dealing directly with the attorneys and/or the Community Schemes Ombud Services.

  • Updating and retaining of minute books, attendance registers, plans, rules, insurance policies and all other permanent records.

  • Strict enforcement of the Conduct Rules. The Rules are there for a reason and we have a no-nonsense approach to the enforcement thereof, whether we need to write a warning letter or brief an attorney so that they may address repeat offenders.

  • Implementation and/or management of a separate reserve fund.

  • Issuing utility collections where required. (Rise does not offer meter reading services but works with a wide range of contractors that could assist with this service if required).

ADMINISTRATION

Each scheme operates on its own individual bank account which is fully covered by our Fidelity Fund Insurance. Despite what competitors say: it has never really made much sense to deposit your funds into a trust account with other schemes. Losing the benefits of your own account and running the risk of lost transactions that was paid to your scheme.

Scheme communication and support via a wide range of platforms on all matters pertaining to the property.

Levy statements are issued monthly showing all the transactions for the last three months. Both statements and invoices are available monthly to revise.

Levy income is collected and allocated.

Monthly expenses are paid, whilst ad hoc payments require trustee of director approval for payment.

Administration of all salaries and wages, including statutory deductions and payments. Staff will receive monthly payslips in line with current legislation.

The keeping of proper and full books of account showing all revenue, expenditure, transactions, and proceedings. Monthly financials are sent to Trustees / Directors for revision.

Preparation of the annual budget for the consideration and approval by the Board.

Arranging for and assisting the appointed auditor with the preparation of the audited annual financial statements.

Collection of arrear levies, including dealing directly with the attorneys and/or the Community Schemes Ombud Services.

Updating and retaining of minute books, attendance registers, plans, rules, insurance policies and all other permanent records.

Strict enforcement of the Conduct Rules. The Rules are there for a reason and we have a no-nonsense approach to the enforcement thereof, whether we need to write a warning letter or brief an attorney so that they may address repeat offenders.

Implementation and/or management of a separate reserve fund.

Issuing utility collections where required. (Rise does not offer meter reading services but works with a wide range of contractors that could assist with this service if required).

INSURANCE

Insurance can be a complicated business. As such we have experienced members to assist with all the scheme’s insurance related matters.
  • Arranging annual renewals whilst obtaining comparative quotes.
  • Assistance with arranging professional valuations to determine replacement values.
  • Submissions and follow through to completion any insurance claim on behalf of the scheme or the relevant owner (specifically covered by their scheme’s policy).
  • Recovery of any excess payable by an owner where applicable. In addition, owners will be informed of any excess amounts in advance. (Via the contact information as provided by the owner).

MAINTENANCE

Ongoing maintenance is a given in any scheme. The key to keeping maintenance cost as low as possible is to properly plan for the future. After all – prevention is better than cure.
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We will assist and advise the Board on all maintenance issues. Where necessary we can refer the Board to the relevant professional contractor to assist with more intricate matters.
Although we have a panel of preferred service providers, we are more than willing to work with any service provider should the Board have their own preferred list.
Obtaining quotes where necessary.
Assist with implementation of the required 10-year maintenance plan.

MEETINGS

The key to a successful meeting is to ensure that you are both decisive and fully prepared. Nothing demotivates a person quite as much as convening a meeting for no other reason than to discuss the previous meeting.
The key to a successful meeting is to ensure that you are both decisive and fully prepared. Nothing demotivates a person quite as much as convening a meeting for no other reason than to discuss the previous meeting.
  • We will assist and advise the Board on all legal and procedural matters relating to meetings. Ensuring the legal validity of each meeting.
  • Arranging meetings on behalf of the Board, including Board Meetings, Annual General Meetings and General Meetings.
  • We attend up to 4 free meetings per year. (This includes virtual attendance).
  • Taking and distributing minutes of all meetings.
  • Following through on all statutory requirements following any meeting, including updating the Domicile address with CSOS, updating insurance details and appointment of the auditors.
  • Emailing and posting of all notices, minutes and circulars.

With the recent epidemic our office has invested in a state-of-the-art virtual meeting setup. Enabling Rise Property Solutions to provide: 

Online registration to a meeting.

Back-office attendance and voting management of a meeting.

Boardroom view of meeting if required.

Sophisticated audio system to ensure that our participants don’t miss anything.

Currently our preferred platform is ZOOM meetings

MEETINGS

The key to a successful meeting is to ensure that you are both decisive and fully prepared. Nothing demotivates a person quite as much as convening a meeting for no other reason than to discuss the previous meeting.
The key to a successful meeting is to ensure that you are both decisive and fully prepared. Nothing demotivates a person quite as much as convening a meeting for no other reason than to discuss the previous meeting.
  • We will assist and advise the Board on all legal and procedural matters relating to meetings. Ensuring the legal validity of each meeting.
  • Arranging meetings on behalf of the Board, including Board Meetings, Annual General Meetings and General Meetings.
  • We attend up to 4 free meetings per year. (This includes virtual attendance).
  • Taking and distributing minutes of all meetings.
  • Following through on all statutory requirements following any meeting, including updating the Domicile address with CSOS, updating insurance details and appointment of the auditors.
  • Emailing and posting of all notices, minutes and circulars.

With the recent epidemic our office has invested in a state-of-the-art virtual meeting setup. Enabling Rise Property Solutions to provide: 

  • Online registration to a meeting.
  • Back-office attendance and voting management of a meeting.
  • Boardroom view of meeting if required.
  • Sophisticated audio system to ensure that our participants don’t miss anything.
  • Currently our preferred platform is ZOOM meetings

DEBT COLLECTION

Ensuring a healthy cashflow is central to the wellbeing of any scheme. Timely payment of levies due is non-negotiable as levies are the heartbeat of any Body Corporate of Home Owners Association. We are strict when it comes to payments, as loyal paying owners are relying on the Body Corporate / HOA to provide the services which they are paying for, and this is only possible if the income budgeted for is received.
We understand that sometimes life gets in the way of things. Should an owner find themselves in a position where they are unable to pay levies on time, we urge them to contact us prior to the payment deadline. Once we have started the debt collection process, we become very strict with payment arrangements on arrears.
We strictly follow the subsequent process with regards to the collection of arrear levies:

Levy statements and invoices are issued by the 20th-23rd of the month for the upcoming month.

Levies are due by the 1st of the month with grace give for the payment to reflect up to the 6th.

By the 8th a reminder letter is issued

By the 16th another letter is issued

By the 7th another letter is issued

By the 16th another letter is issued

By the 7th a final demand

By the 16th handed over to our internal debt collection department.

Should our department be unable to retrieve the funds or initiate a reasonable financial arrangement the client is handed over to attorneys.

DEBT COLLECTION

Ensuring a healthy cashflow is central to the wellbeing of any scheme. Timely payment of levies due is non-negotiable as levies are the heartbeat of any Body Corporate of Home Owners Association. We are strict when it comes to payments, as loyal paying owners are relying on the Body Corporate / HOA to provide the services which they are paying for, and this is only possible if the income budgeted for is received.
We understand that sometimes life gets in the way of things. Should an owner find themselves in a position where they are unable to pay levies on time, we urge them to contact us prior to the payment deadline. Once we have started the debt collection process, we become very strict with payment arrangements on arrears.
We strictly follow the subsequent process with regards to the collection of arrear levies:

Levy statements and invoices are issued by the 20th-23rd of the month for the upcoming month.

Levies are due by the 1st of the month with grace give for the payment to reflect up to the 6th.

By the 8th a reminder letter is issued

By the 16th another letter is issued

By the 7th another letter is issued

By the 16th another letter is issued

By the 7th a final demand

By the 16th handed over to our internal debt collection department.

Should our department be unable to retrieve the funds or initiate a reasonable financial arrangement the client is handed over to attorneys.